FAQS

1. What is your typical order turnaround time?

After you place your order, we’ll send you a digital proof within 48 hours. Once you approve it, production takes about 2-3 weeks. We’ll keep you informed every step of the way to ensure timely delivery.

2. Can I make changes to my design once I receive the proof?

Yes, you can! We encourage you to review the proof thoroughly and let us know if you’d like any adjustments. Your satisfaction is our priority, so we want to make sure the final design is just right.

3. Is it possible to get my order faster than the standard turnaround time?

We strive to accommodate rush orders when possible. Please contact us with your deadline, and we’ll do our best to expedite your order.

4. What materials do you use for your products?

We use premium materials to ensure the highest quality for your stationery and signage. If you have any questions about the specifics, feel free to ask us directly.

5. How should I store and handle my stationery?

To keep your stationery in top condition, store it in a dry, cool place away from sunlight. Handle it with clean hands to avoid any potential smudges or damage.

6. What is your return policy?

Since our products are custom-made, we typically do not accept returns. However, if there’s an issue with your order, please reach out to us, and we’ll work to resolve it to your satisfaction.

7. Do you offer international shipping?

Yes, we do! We ship internationally, and shipping costs and times will vary depending on your location. Contact us for more details on international orders.

8. How can I get in touch if I have more questions?

You can contact us through our website’s contact form, email, or social media. We’re always happy to help and will respond as quickly as possible.

9. When should I order my invitations?

We recommend placing your invitation order about 4 weeks before you plan to send them out. Typically, invitations are sent 3-4 months before your event date, so planning ahead will ensure everything arrives on time and is perfect for your big day.

10. Do the ribbon place cards come pre-tied?

The ribbon place cards come as flat ribbons so that they can be tied to whichever medium you choose, we do offer a pre-tieing service for an additional fee. 

11. What are the times for postage?

We recommend checking the Australia Post website for specific postage times, both domestic and international. https://auspost.com.au/business/shipping/delivery-speeds-and-coverage

12. Do I need to order envelopes?

No envelopes are included, you can purchase coloured or custom addressed envelopes if that's what you would prefer.

13. If I order menus and place cards with you, do I need to package them myself?

Not at all, we will package up your menu and place cards if you have ordered add on with your items e.g. paper clips or ribbon. If you don't order these items in addition, they will come as separate packs.

 14. How do I send my guest names and/or addresses?

You can send them via email in any way that suits you (excel, word, reply email) however, we will touch base with you after you order has been placed to get this information from you. 

15. Can I work with you to create a custom design?

Yes definitely! If you want a custom design we offer a complimentary design session (via zoom) in this session we discuss design fees and potential costs of printing your set.

16. Can I add an event website or QR code to my invitations or signage?

Yes definitely, please let us know this when we touch base with you following you placing your order. 

17. Are custom colour combinations available for acrylic and ribbon place cards? 

We can work to most colour schemes, we recommend sending us a messaging to discuss colour options.